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T-Mobile Rebates and Promotions Frequently Asked Questions

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•  Resubmission Letters and Resubmission Information
The original complete sticker panel with all barcodes from the side of the box or packaging was not submitted.

A photocopy of your original sales receipt, customer service agreement or other proof of purchase, detailing the date of the handset or device purchase, was not submitted.

The date on your store receipt or proof of purchase was not within the valid dates of the offer.

A rebate card request form was not submitted. An original or copy is required.

A 10-digit T-Mobile wireless number was not submitted.

The 15-digit IMEI (Handset ID) from your product was not submitted or contained alpha-numeric characters.

Your submission was postmarked after the specified last submission date for this offer.

The 10-digit T-Mobile wireless number you provided is currently not showing in our system as an active T-Mobile wireless number.

•   New Activation: This rebate card offer requires activation on a T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form.
•   Upgrade: This rebate card offer requires that you currently are on T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form and upgrade contract length.

•   New Activation/Pay As You Go (Prepaid): This promotion requires that you are a new activation OR added a new line of service (to an existing account). It also requires that the new handset purchase occur between the specified offer dates on the rebate card request form.
•   Upgrade: This rebate card offer requires that you purchase your upgrade handset or phone between the eligible dates as listed on the rebate card request form.

Reason:

  • During rebate card validation, your account showed that you did not purchase OR activate your new handset between the eligible dates as listed on the rebate card request form.

Actions to take:

Identify if you used the correct rebate card request form for your type of handset purchase.

  • Did you need the New Activation rebate card request form OR Upgrade rebate card request form? Find help identifying what form was needed for your rebate card >.
    1. Does the first sentence on your letter say? “We received your request and we thank you for your interest in the T-Mobile Rebate Card Offer” = Submission for a New Activation or Pay As You Go (Prepaid) rebate card.
    2. Does the first sentence on your letter say? “We received your request and we thank you for your interest in the T-Mobile Upgrade Rebate Card Offer” = Submission for an Upgrade rebate card.
  • Did you submit the correct form for this rebate card?
    1. IF NO: Contact T-Mobile Rebate Card Customer Care > to have your rebate card reprocessed under the correct New Activation or Upgrade program.
    2. IF YES:
      • For handset upgrades, your wireless number may also be associated with an account that was not in good standing or suspended at some point during the previous 11 or more months, needed to qualify for the upgrade rebate card. All rebate card Terms and Conditions must be met in order to qualify for the rebate card.
      • You may have submitted an old rebate card request form or one that did not cover the dates of your activation or upgrade.
        1. To confirm the date of activation or upgrade, you may review your receipt for the date of the handset transaction or contact T-Mobile Customer Care > to ask for this information.
        2. Please review the valid dates of activation/handset upgrade on the form you submitted, and if incorrect, contact T-Mobile Rebate Card Customer Care > and notify the Care Representatives of this issue.

Please contact T-Mobile Rebate Card Customer Care > by the date listed in the letter.

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This rebate card offer requires that your purchase of a new handset cannot be from Wal-Mart, Target or Sam’s Club store that provides discounted handsets at the point of sale.

The white sticker label from the side of your handset packaging contains an IMEI (Handset ID) number that has already been used on a rebate card.

The phone number and IMEI (Handset ID) number you provided indicate your T-Mobile account has already received a rebate card related credit adjustment or the handset was provided an instant rebate card at the point of sale.

The 10-digit T-Mobile wireless number you submitted has already been used on a rebate card.

Our records indicate the address submitted on your rebate card request form has reached the maximum number of rebate cards allowed per year.

The 15-digit IMEI (Handset ID) number that you provided is invalid or not currently eligible for a rebate card.

Rebate Card Submission Returned Undeliverable by USPS
•  Submitting A Rebate [Completing The Rebate Card Request Form]

•  Qualifying For A Rebate Card

•  Status Of A Rebate Card Submission

•  Getting Help with Your Rebate Card

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