T-Mobile Rebates and Promotions Frequently Asked Questions

Please choose a rebate card category below for expanded information.

• Resubmission Letters and Resubmission Information

The original complete sticker panel with all barcodes from the side of the box or packaging was not submitted.

A photocopy of your original sales receipt, customer service agreement or other proof of purchase, detailing the date of the handset or device purchase, was not submitted.

The date on your store receipt or proof of purchase was not within the valid dates of the offer.

A rebate card request form was not submitted. An original or copy is required.

A 10-digit T-Mobile wireless number was not submitted.

The 15-digit IMEI (Handset ID) from your product was not submitted or contained alpha-numeric characters.

Your submission was postmarked after the specified last submission date for this offer.

The 10-digit T-Mobile wireless number you provided is currently not showing in our system as an active T-Mobile wireless number.

Reason:

During rebate card validation, your T-Mobile account returned information indicating the submitted phone number is inactive or in a holding status.

Actions to take:

Carefully review the information provided on the resubmission letter that states: “The 10-digit wireless number provided on your rebate card request form was xxx-xxx-xxxx.”

Is the 10-digit wireless phone number correct? Were numbers mistakenly switched or are they incorrect? If so, please call T-Mobile Rebate Card Customer Care > to provide the correct wireless phone number. To find your T-Mobile wireless phone number press #NUM# (#686#) on your phone and hit send.
Did you change your phone number or port in a phone number from another phone service carrier at any time during rebate card validation? If so, please call T-Mobile Rebate Card Customer Care > to provide the updated wireless phone number. To find your ACTIVE T-Mobile wireless phone number press #NUM# (#686#) on your phone and hit send.
Did you change account responsibility at any time during rebate card validation? If so, please contact T-Mobile Rebate Card Customer Care > and notify the representative that a change of responsibility was performed on the active T-Mobile account.
Did you change or switch Billing Account Numbers at any time during rebate card validation? If so please contact T-Mobile Rebate Card Customer Care > and notify the representative that the Billing Account Number (or BAN) – for directions on finding your BAN – was changed recently on the active T-Mobile account.
Was your T-Mobile Account suspended for any time during rebate card validation? If so, there are only a few suspension reasons that allow a rebate card to be paid (per the terms and conditions listed on the rebate card request form requiring the account to be in good standing at the time of rebate card validation). If your account was suspended for any reason during validation, and it is now active and in good status, please contact T-Mobile Rebate Card Customer Care > to resubmit your rebate card for validation.

Please contact T-Mobile Rebate Card Customer Care > by the date listed in the letter.

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•	New Activation: This rebate card offer requires activation on a T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form.
•	Upgrade: This rebate card offer requires that you currently are on T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form and upgrade contract length.

•	New Activation/Pay As You Go (Prepaid): This promotion requires that you are a new activation OR added a new line of service (to an existing account). It also requires that the new handset purchase occur between the specified offer dates on the rebate card request form.
•	Upgrade: This rebate card offer requires that you purchase your upgrade handset or phone between the eligible dates as listed on the rebate card request form.

This rebate card offer requires that your purchase of a new handset cannot be from Wal-Mart, Target or Sam’s Club store that provides discounted handsets at the point of sale.

The white sticker label from the side of your handset packaging contains an IMEI (Handset ID) number that has already been used on a rebate card.

The phone number and IMEI (Handset ID) number you provided indicate your T-Mobile account has already received a rebate card related credit adjustment or the handset was provided an instant rebate card at the point of sale.

The 10-digit T-Mobile wireless number you submitted has already been used on a rebate card.

Our records indicate the address submitted on your rebate card request form has reached the maximum number of rebate cards allowed per year.

The 15-digit IMEI (Handset ID) number that you provided is invalid or not currently eligible for a rebate card.

Rebate Card Submission Returned Undeliverable by USPS

•  Submitting A Rebate [Completing The Rebate Card Request Form]

•  Qualifying For A Rebate Card

•  Status Of A Rebate Card Submission

•  Getting Help with Your Rebate Card

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