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T-Mobile Rebates and Promotions Frequently Asked Questions

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•  Resubmission Letters and Resubmission Information
The original complete sticker panel with all barcodes from the side of the box or packaging was not submitted.

A photocopy of your original sales receipt, customer service agreement or other proof of purchase, detailing the date of the handset or device purchase, was not submitted.

The date on your store receipt or proof of purchase was not within the valid dates of the offer.

A rebate card request form was not submitted. An original or copy is required.

A 10-digit T-Mobile wireless number was not submitted.

The 15-digit IMEI (Handset ID) from your product was not submitted or contained alpha-numeric characters.

Your submission was postmarked after the specified last submission date for this offer.

The 10-digit T-Mobile wireless number you provided is currently not showing in our system as an active T-Mobile wireless number.

•   New Activation: This rebate card offer requires activation on a T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form.
•   Upgrade: This rebate card offer requires that you currently are on T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form and upgrade contract length.

Reason:

  • During rebate card validation your account information indicated that you were not on a valid rate plan for the rebate card offer at the time of validation.

Actions to take:

Review the information on your resubmission letter which states: “According to our records your current monthly rate plan is $xx.xx.” This is the rate plan T-Mobile’s system indicates as active for the T-Mobile wireless phone number submitted for rebate card.
  1. If the rate plan on the resubmission letter IS DIFFERENT than your T-Mobile rate plan:
    • Verify rate plan:
      1. If you are on a monthly billing cycle (not a Pay As You Go (Prepaid) plan) you may log in to my.t-mobile.com > (or sign up for this service >). Here you can view your current rate plan and compare to the resubmission letter information.
      2. Contact T-Mobile Customer Care > and request the current rate plan information.
    • Once the rate plan is verified:
      1. If your real rate plan is different than the plan specified on the letter, please contact T-Mobile Rebate Card Customer Care > to explain the discrepancy.
      2. If T-Mobile Customer Care > verifies the rate plan on the resubmission letter to be correct, you may be able to change your rate plan to qualify for the rebate card (see rebate card request form for your handset offer for minimum rate plan qualifications). You may upgrade your rate plan by logging in to my.t-mobile.com > (or by signing up > for this service). Family Time plans cannot be changed in my.t-mobile at this time but you may contact T-Mobile Customer Care > for changes.
  2. If the rate plan on the resubmission letter IS CORRECT:
    • Review the minimum rate plan qualifications for the rebate card offer, which can be found on the rebate card request form (the photocopy from your original rebate card submission or by searching for the rebate card offer at T-Mobile Rebate Cards Home Page >). Terms and conditions may differ for rebate card programs, so verify the form being reviewed is valid for the handset purchase date and type of activation (New Activation vs. Upgrade).
    • If you still meet the terms and conditions as laid out on the rebate card request form, please contact T-Mobile Rebate Card Customer Care > .
    • If you do not meet the minimum rate plan requirements for the rebate card offer on the rebate card request form, the terms and conditions of the rebate card offer have not been met. No employee, dealer or agent is authorized to make any representation (other than described in the rebate card request form for each specific offer) about a rebate card or change any terms of a rebate card.

Please contact T-Mobile Rebate Card Customer Care > by the date listed in the letter.

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•   New Activation/Pay As You Go (Prepaid): This promotion requires that you are a new activation OR added a new line of service (to an existing account). It also requires that the new handset purchase occur between the specified offer dates on the rebate card request form.
•   Upgrade: This rebate card offer requires that you purchase your upgrade handset or phone between the eligible dates as listed on the rebate card request form.

This rebate card offer requires that your purchase of a new handset cannot be from Wal-Mart, Target or Sam’s Club store that provides discounted handsets at the point of sale.

The white sticker label from the side of your handset packaging contains an IMEI (Handset ID) number that has already been used on a rebate card.

The phone number and IMEI (Handset ID) number you provided indicate your T-Mobile account has already received a rebate card related credit adjustment or the handset was provided an instant rebate card at the point of sale.

The 10-digit T-Mobile wireless number you submitted has already been used on a rebate card.

Our records indicate the address submitted on your rebate card request form has reached the maximum number of rebate cards allowed per year.

The 15-digit IMEI (Handset ID) number that you provided is invalid or not currently eligible for a rebate card.

Rebate Card Submission Returned Undeliverable by USPS
•  Submitting A Rebate [Completing The Rebate Card Request Form]

•  Qualifying For A Rebate Card

•  Status Of A Rebate Card Submission

•  Getting Help with Your Rebate Card

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