T-Mobile Rebates and Promotions Frequently Asked Questions

	Please choose a rebate card category below for expanded information.
	• Resubmission Letters and Resubmission Information • Submitting A Rebate [Completing The Rebate Card Request Form] Can I file the Rebate Card Request Form on-line? When I fill out the form on-line it will not let me select the Terms and Conditions check box. What can I do? Where can I locate the IMEI (Handset ID) #? Where can I locate my Billing Account Number? Where do I find my phone number? What is the white sticker label and where is it located? How can I obtain another copy of my receipt? I have a temporary phone number until my old phone number can be ported-in from another company. Which phone number should I use on the form? Can I still fill out a rebate card request form if it has expired or it is past the last submission date? Where do I mail my rebate card? How do I know if I am a New Customer vs. Existing Customer? Here are some guidelines to deciding which type of rebate card request form you need: NEW CUSTOMERS: A new line of service (phone account) was recently started (service was activated) OR… A new line of service (phone account) was recently added to an existing account, even if that account has a long-standing T-Mobile customer. EXISTING CUSTOMERS: Your T-Mobile phone account has been active for AT LEAST 11 total months AND… You purchased a new phone/handset for that phone account because that account was active for 11 total months or longer. Back to the Submitting Section Back to the Top How do I know which Existing Customer (Upgrade) form to select? I am a business and would like to submit online but do not have a login and password. • Qualifying For A Rebate Card • Status Of A Rebate Card Submission • Getting Help with Your Rebate Card View all FAQs