T-Mobile Rebates and Promotions Frequently Asked Questions

	Please choose a rebate card category below for expanded information.
	• Resubmission Letters and Resubmission Information • Submitting A Rebate [Completing The Rebate Card Request Form] Can I file the Rebate Card Request Form on-line? When I fill out the form on-line it will not let me select the Terms and Conditions check box. What can I do? Where can I locate the IMEI (Handset ID) #? Where can I locate my Billing Account Number? Where do I find my phone number? What is the white sticker label and where is it located? How can I obtain another copy of my receipt? I have a temporary phone number until my old phone number can be ported-in from another company. Which phone number should I use on the form? Can I still fill out a rebate card request form if it has expired or it is past the last submission date? Where do I mail my rebate card? How do I know if I am a New Customer vs. Existing Customer? How do I know which Existing Customer (Upgrade) form to select? The Existing Customer forms (Upgrade) are separated by the store or type of handset upgrade purchase. New Customers need to submit a different form (see above). Customer Care and my.t-mobile.Com (Web): A handset upgrade purchase was performed by talking to a T-Mobile Customer Care representative or through an online account on my.t-mobile.com. No other phone upgrade centers or Web sites apply. T-Mobile Retail Store: A handset upgrade purchase was performed at a T-Mobile owned retail store. This does not include an Exclusive T-Mobile Agent Partner or any store that is not directly owned by T-Mobile, USA. T-Mobile Authorized Dealer: A handset upgrade purchase was performed by any big name retail store or any store selling T-Mobile service under a separate business name or as a T-Mobile Exclusive Dealer. If you still have questions regarding which form to use, we recommend you contact the location of handset upgrade transaction and ask for clarification. Back to the Submitting Section Back to the Top I am a business and would like to submit online but do not have a login and password. • Qualifying For A Rebate Card • Status Of A Rebate Card Submission • Getting Help with Your Rebate Card View all FAQs