T-Mobile Rebates and Promotions Frequently Asked Questions

	Please choose a rebate card category below for expanded information.
	• Resubmission Letters and Resubmission Information • Submitting A Rebate [Completing The Rebate Card Request Form] Can I file the Rebate Card Request Form on-line? When I fill out the form on-line it will not let me select the Terms and Conditions check box. What can I do? Where can I locate the IMEI (Handset ID) #? You may locate your IMEI (Handset ID) by pressing #06#, followed by pressing the SEND button, on the handset or device to be submitted for rebate card processing. Periods, dashes, and backslashes may display when the IMEI (Handset ID) number is queried from the handset/device. The IMEI (Handset ID) will have 15 digits. You do not need to enter any periods or dashes in the rebate card request form. Back to the Submitting Section Back to the Top Where can I locate my Billing Account Number? Where do I find my phone number? What is the white sticker label and where is it located? How can I obtain another copy of my receipt? I have a temporary phone number until my old phone number can be ported-in from another company. Which phone number should I use on the form? Can I still fill out a rebate card request form if it has expired or it is past the last submission date? Where do I mail my rebate card? How do I know if I am a New Customer vs. Existing Customer? How do I know which Existing Customer (Upgrade) form to select? I am a business and would like to submit online but do not have a login and password. • Qualifying For A Rebate Card • Status Of A Rebate Card Submission • Getting Help with Your Rebate Card View all FAQs*