T-Mobile Rebates and Promotions Frequently Asked Questions

	Please choose a rebate card category below for expanded information.
	• Resubmission Letters and Resubmission Information • Submitting A Rebate [Completing The Rebate Card Request Form] Can I file the Rebate Card Request Form on-line? When I fill out the form on-line it will not let me select the Terms and Conditions check box. What can I do? Where can I locate the IMEI (Handset ID) #? Where can I locate my Billing Account Number? Where do I find my phone number? What is the white sticker label and where is it located? Upon purchase, each T-Mobile phone or device is packaged with a white sticker label; in most cases this label is located on the outside of a phone or device box. This sticker label contains several barcodes. The entire label, with all barcodes, should be cut or removed from the packaging. The original version of this label must be included with the rebate card submission or T-Mobile cannot credibly verify the originality of the phone/device. Photocopies of this label cannot be accepted for the rebate card submission. Back to the Submitting Section Back to the Top How can I obtain another copy of my receipt? I have a temporary phone number until my old phone number can be ported-in from another company. Which phone number should I use on the form? Can I still fill out a rebate card request form if it has expired or it is past the last submission date? Where do I mail my rebate card? How do I know if I am a New Customer vs. Existing Customer? How do I know which Existing Customer (Upgrade) form to select? I am a business and would like to submit online but do not have a login and password. • Qualifying For A Rebate Card • Status Of A Rebate Card Submission • Getting Help with Your Rebate Card View all FAQs