T-Mobile Rebates and Promotions Frequently Asked Questions

	Please choose a rebate card category below for expanded information.
	• Resubmission Letters and Resubmission Information • Submitting A Rebate [Completing The Rebate Card Request Form] • Qualifying For A Rebate Card How can I find out what rate plan I am on? We recommend you locate all account information by logging into your personal T-Mobile Web portal through my t-mobile.com >. If you have not signed up for a My T-Mobile account, please register >. My T-Mobile is a free service. Pay As You Go (Prepaid) plans are currently not able to register at this time. Your rate plan will be displayed under the Plan and Services tab. Many customers may make rate plan changes on the site. If you discover your rate plan is currently not eligible for a rebate card, you may change it to an eligible rate plan and submit your rebate card immediately after an upgrade to a qualifying rate plan (Family Time plans are currently ineligible for changes on My.T-Mobile at this time, you may contact T-Mobile Customer Care > to make Family Time changes). You may find the qualifying minimum rate plan requirements on the rebate card request form under the Conditions section. You may also visit the location where you performed your handset purchase to upgrade your rate plan or any T-Mobile Retail Store > location. Back to the Qualifying Section Back to the Top I do not have the original white sticker label from the side of my phone packaging. Can I still submit for my rebate card? Will the rebate card take longer if I am transferring my existing mobile phone number from another company? • Status Of A Rebate Card Submission • Getting Help with Your Rebate Card View all FAQs